Refund Policy

Effective date: June 15, 2026

14-Day Money-Back Guarantee

At Joyva Studio, we offer a 14-day money-back guarantee on all digital templates and invitations. If you are not satisfied with your purchase for any reason, you can request a full refund within 14 days of your order date.

How to Request a Refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and use their refund request flow.

You can also contact us directly at joyvastudio@outlook.com with your order details and we will be happy to help.

Refund Processing

Once approved, refunds are typically processed within 5–10 business days and will be credited to your original payment method. The exact timing depends on your bank or card issuer.

Contact

Questions about refunds? Reach out to us at joyvastudio@outlook.com.