Privacy Notice

1. Who We Are

Joyva Studio is operated by Sara Yousry. We are the data controller responsible for the personal data collected through this website. This privacy notice explains how we collect, use, and protect your information.

2. What Data We Collect

We collect the following categories of personal data:

• Name and email address — for account creation, order confirmation, and customer support
• Payment information — handled securely by our payment provider Paddle; we do not store card details
• Purchase history — to fulfill orders and provide download access
• Support messages — when you contact us for help
• Device and usage data — IP address, browser type, and site interaction for analytics and security

3. Why We Collect It

We use your personal data for the following purposes:

• Contract performance — to process and deliver your purchases
• Customer support — to respond to your questions and resolve issues
• Security & fraud prevention — to protect our business and customers
• Product improvement — to understand how our site is used and make it better
• Marketing — only with your explicit consent, via our newsletter

4. Who We Share Data With

We only share your data with trusted third parties necessary to operate our business:

• Paddle — our Merchant of Record, for payment processing, subscription management, tax compliance, and invoicing
• Hosting & analytics providers — for site infrastructure and understanding usage
• Professional advisers — legal and accounting professionals, when necessary
• Authorities — only when required by law

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

5. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this notice — typically for the duration of your relationship with us plus a reasonable period for legal, tax, and support obligations. When no longer needed, your data is deleted or anonymized.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to certain processing, request data portability, or withdraw consent where applicable. To exercise these rights, contact us at joyvastudio@outlook.com.

If you are in the UK or EEA, you have additional rights under GDPR including the right to complain to your local supervisory authority.

7. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure hosting. While we take these precautions, no online system is completely immune to security risks.

8. Cookies

Our website uses essential cookies to operate (e.g., maintaining your session and cart). We may also use analytics cookies to understand site usage. You can manage cookie preferences through your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries outside your own, including where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Contact

For privacy-related questions or to exercise your rights, contact Sara Yousry at joyvastudio@outlook.com.